User Tools

Site Tools


Contact Information

Before sending a report, please read this section completely.

If reporting a bug, please check the Updates page to see if it has already been reported or fixed. If reporting a crash of any kind, please include as much detail as possible, since we have to be able to recreate the crash in order to fix it. Include the information from the Windows Event Viewer, if possible. Most crashes produce an entry in the Event Viewer, under Windows Logs, Application. Please do not send data files.

For all bugs, please provide everything you can about what was going on prior to and during the bug. If it's in game-play, specify whether you were calling plays, the coach was calling plays, or if this is something you noticed in a play-by-play report. Be as specific as possible with all reports.

For other questions, if not already covered in the FAQ, we will do our best to answer in a timely manner. Unfortunately, we can't help you with particular customization requests.

For product support, you can email customersupport at

Please do not send data files. If sending images, make sure they are legible and cropped carefully to save space and show information that can help determine if there's a bug that can be fixed.

What is the Event Viewer?

Any kind of crash is our highest priority. However, crashes are by far the most difficult problems to fix because in order to fix them, they have to be recreated, or we have to know exactly how they happened.

The Event Viewer contains a log of issues within your Windows installation. It's an App within the operating system. Access it from the Windows key, type Event Viewer.

Once there, look at Windows Logs, Application. Look for Errors at the time of the crash, with a Source of Application Error. View that entry by clicking on it. If it refers to Front Office Football Nine, copy the text and send it to customer support along with a detailed description of how this happened.

How do I Create a Minidump File?

A minidump contains information that will lead straight to the error that caused the crash. This gives us the best change of finding the crash and fixing it.

Minidumps require some specific Windows knowledge and some preparation. We don't expect everyone to provide them. In order to create a minidump, you need to make the following changes to the Windows Registry.

Access the Registry through the Windows key on the keyboard, then type Regedit. You will be asked to run this program as an Administrator.

Use the tree on the left side to go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\

Add a key (if none exists) called LocalDumps.

Add the following variables to LocalDumps:

1) a REG_DWORD variable called DumpCount. Set this to 3

2) a REG_DWORD variable called DumpType. Set this to 1

3) a REG_EXPAND_SZ variable called DumpFolder. Set this to a folder in your primary login account on Windows. One example would be C:\Users\Bob\CrashDumps

Create a folder matching that entry (C:\Users\Bob\CrashDumps)

Once this is set up, if a program crashes in Windows, a .dmp file (minidump) will be added to this folder. Send this file to customer support.

contact.txt · Last modified: 2023/12/13 07:23 by solecismic