Contact Information
Before sending a report, please read this section completely.
If reporting a bug, please check the Updates page to see if it has already been reported or fixed. If reporting a crash of any kind, please include as much detail as possible, since we have to be able to recreate the crash in order to fix it. Include the information from the Windows Event Viewer, if possible. Most crashes produce an entry in the Event Viewer, under Windows Logs, Application. Please do not send data files.
For all bugs, please provide everything you can about what was going on prior to and during the bug. If it's in game-play, specify whether you were calling plays, the coach was calling plays, or if this is something you noticed in a play-by-play report. Be sure to mention the exact game date when the error occurred. Include your operating system. Be as specific as possible with all reports.
For other questions, if not already covered in the FAQ, we will do our best to answer in a timely manner. Unfortunately, we can't help you with particular customization requests.
For product support, you can email customersupport at solecismic.com.
This is the only way to get a report to Solecismic Software. Forum posts and Twitter posts aren't checked during the maintenance process - there are simply too many places to look.
Please do not send data files. If sending images, make sure they are legible and cropped carefully to save space and show information that can help determine if there's a bug that can be fixed.
What is the Event Viewer?
Any kind of crash is our highest priority. However, crashes are by far the most difficult problems to fix because in order to fix them, they have to be recreated, or we have to know exactly how they happened.
The Event Viewer contains a log of issues within your Windows installation. It's an App within the operating system. Access it from the Windows key, type Event Viewer.
Once there, look at Windows Logs, Application. Look for Errors at the time of the crash, with a Source of Application Error. View that entry by clicking on it. If it refers to Front Office Football Nine, copy the text and send it to customer support along with a detailed description of how this happened.